Policies
By booking a service with us, you automatically agree to all policies.
Deposit Policy: Upon booking your appointment(s), a non-refundable deposit is required to secure your appointment. Failure to submit your deposit may result in your slot being forfeited.
Fill Policy: Fill prices will reflect either the percentage of extensions still attached to the natural lashes AND the time that has elapsed since your most recent lash appointment. Please understand that the longer you wait to book a fill, the longer your next appointment will take. The natural lash cycle causes growth as well as shedding to occur, so to ensure fullness at all times, please aim for 2 weeks or 3 weeks max. If you book a 3+ week fill, there is a possibility it will become a full set.
- For a 2 week fill, you are expected to still have at least 40% of your lashes on AND you must come in within 15 days of your last appointment to be considered a 2 week fill.
- For a 3 week fill, you are expected to have at least 30% of your lashes on AND you must come in within 22 days of your last appointment to be considered a 3 week fill.
- Anything less than 30% or longer than 25 days will automatically be considered a full set. No exceptions.
*Please keep in mind the less lashes you have on or the longer you wait to come in for a fill, the longer the appointment will take or the outcome may be not be as full*
Foreign Fill Policy: Please note that foreign fills are welcome, however, the set you have on must still comply with my fill policy above. I must be able to work over the existing work and if I am not, a removal and full set may be necessary. This will be at my own discretion. There will be an automatic foreign fill fee of $20 added to the cost of your deposit. If you choose not to proceed with a removal and a full set in the event I decide the set is unworkable, there will be no penalty, however, your deposit of $45 is non-refundable and will serve as a convenience fee.
Rescheduling Policy: In the event you need to reschedule your appointment, a notice of 48 hours minimum is required. Any requests to reschedule within 48 hours of your appointment will require another non-refundable deposit to reschedule. We require at least 48 hours of notice in order to fill that slot.
Cancellation/ No-Show Policy: In the event you need to cancel your appointment, a notice of 48 hours minimum is required. Any requests to cancel within 48 hours of your appointment will result in a 50% service charge. No shows will result in a 100% service charge and you will not be able to book with us again after your second no show. No exceptions.
3 Day Policy: Every client is entitled to a 3 day period to inform The Lash Confidant of any complaints. This includes, but is not limited to excessive fallout, shaping concerns, and so on. If within 3 days of your appointment you have any issues, please let us know as soon as possible and a complimentary 30 minute touch up appointment will be scheduled to address these areas of concern. Any issues or complaints beyond 3 days will no longer be complimentary and payment will be required.
Refund Policy: The Lash Confidant does not issue refunds for services and/or trainings as your payment is for the time and product your artist has used. No exceptions. Thank you for understanding.
Allergy Policy: In the event an allergic reaction occurs, we recommend seeking medical attention first and foremost. If desired or recommended by a medical professional, a complimentary removal will be provided. However, per the Refund Policy, once the service has been completed, no refunds will be issued.